[UPDATE – Jan 30 – PayPal Restored]
I have restored PayPal functionality to the store, and I’ve changed the store theme to make the checkout process less confusing. Hopefully this will resolve any long standing issues.
I have disabled Paypal as there continues to be problems with PayPal integration on the store. I understand that this is frustrating to a lot of people as that is the only way that they can pay. I am working to restore Paypal integration as soon as possible.
I hope to have PayPal back online by the end of the first week in February (Feb 4th) – within the next seven days at the time of writing this article.
What is the problem exactly?
The reason that I have disabled PayPal is due to a conflict with the way PayPal is integrated with the system that powers the store (WoooCommerce). What was happening was that a small number of customers would find that when the entered their Paypal details, which happens in a pop-up window, PayPal would occasionally not return control to the store server, and it would result in a customer not being able to compete an order.
I have tried many things to resolve this, in conjunction with server specialists. We have the issue narrowed down to a potential issue with a theme conflict and the PayPal integration. In order to fix the issue (hopefully) I need to change the current theme on the store (the design, basically) but in order to do that, I have to prepare the replacement, then take the store online and make the necessary changes.
Hopefully, I should be able to do that in the next several days. I will keep you updated here once the service has been restored.
If this doesn’t work, I’m working on a backup plan which involves moving the store to Shopify. If you have experienced PayPal issues with the store I’d really like your feedback to let me know what exactly happened to you, and how you were able to resolve it (if at all) so that I can tell the support staff who are trying to help me resolve the issue.