I wanted to let you know of some changes that I’m currently working on for the store, and some recent updates. I am always striving to make the store experience as best as possible for my customers, both old and new, and so I’ve been busy adding new features and planning new updates. I have already made one big change and there are more to come.
New Help Centre
I have significantly upgraded the support system for the store. Before the support Q&A was a single page with some questions and answers. I’ve now added a proper zendesk based support system. This includes a new “Help Centre” which features a collection of Frequently Asked Questions as well as some other tip and tricks. It also includes a web based way to submit a request for help. There’s also now a help button at the bottom of the page when you’re actually visiting the store, so you can use that at any time to send me a message.
But there’s more! No matter what way you request help, it will now be handled by a proper ticketed help system. This means that you get a reference number for your request, and it’s handled on the server side by a proper tech support management system, that allows me to track support requests, and make sure that they’re followed up properly. It also means that you can follow up on previous requests and see previous responses.
You can visit the Help Centre at any time for help with your orders or your downloads, by going to the “Help Centre” option from the support menu of the store.
New Design Coming Soon
A number of people have written to me about some design issues with he store, and I am aware of the problem. The store is currently based on WordPress and WooCommerce and uses a theme for it’s design. While I have customised the theme to correct for some issues, the developer doesn’t seem to be updating it any more. There are some minor problems on smaller screens as the responsive design seems to hide certain menu items. It’s also difficult to make purchases on an iPad or other Tablet because of this.
To rectify these issues, I’m planning a significant change of the design, by using a newer and better theme. this will also allow me to add some new features to the store too. Unfortunately to do this, I need to take the store offline temporarily, and so I’m waiting for the right time to do this. I hope to have this ready to go in the next few weeks.
Another popular request is for a single sign on PayPal button. At the moment, you need to fill out your address and so on, when paying by pay pal, but some sites let pay pal supply that information, so you only have to click a single button. I’m investigating ways to do this, and I hope to be able to implement it in the near future.
I’ve also started offering some free products on the store. These were previously available on my blog, but they were often buried in old blog posts, and I wanted a way for people to quickly get at them in a single space, so I’m using the store to deliver them. There are two ways to download free products. There is a direct download link, which will download the file directly.
Alternatively, you can add it to your cart and check out the way you normally would, except because it’s free, you don’t need to enter any payment info. The advantage of doing it this way, is that free downloads will be added to your account, so you can see them along with any purchases that you might have made. You can use whichever option suits you.
At the moment, the only free product is my X-Trans sharpening presets, but I’ll be adding more in the future.
Send me your Feedback
If there’s anything els you would like to see on the store, or you have suggestions for other ways I can improve the customer experience, please don’t hesitate to contact me. You can use the comments below to leave suggestions also.